Warranty & After-Sales Service Policy

1. Scope of Application

This policy applies to all warehouse racking systems designed, manufactured, and supplied by HLM, including related components and parts.

2. Warranty Period

The standard warranty period is 12 months from the date of handover and acceptance. The warranty period may be adjusted according to the terms agreed upon in the contract.

3. Warranty Conditions

• The products must be used for their intended purpose and within the specified design load capacity.
• The system must not be modified, welded, cut, or structurally altered without HLM’s approval.
• HLM will conduct an inspection and assessment before carrying out any warranty service.

4. Free Warranty Coverage

• Repair or replacement of components due to manufacturing defects.
• Technical support to ensure safe warehouse operations.
• Load capacity inspection and operational guidance within the scope of the warranty.

5. After-Sales Services – Post-Warranty Support

After the warranty period expires, HLM provides paid periodic maintenance contracts (3, 6, or 12 months), inspection services, component replacement, and comprehensive long-term maintenance packages subject to mutual agreement.

6. Warranty Claim Procedure

1. The customer submits a warranty request via email at contact@hoalongcorp.com or by calling +84 901 890 689.
2. HLM confirms the request and arranges for a technician to conduct an on-site inspection within the agreed timeframe.
3. HLM assesses the condition and carries out the necessary repairs or provides a cost estimate if the issue falls outside the warranty coverage.
4. The completed work is inspected and accepted, and the warranty records are retained for reference.